
                <ul>
                  <li><strong>Service Design:</strong> The process of defining and designing services, considering customer requirements and business objectives. It involves creating service blueprints, identifying service components, and ensuring scalability and efficiency.</li>
                  <li><strong>Service Delivery:</strong> Implementing services to customers, including service execution, customer interaction, and service monitoring. Service level agreements (SLAs) and performance metrics are key aspects of service delivery.</li>
                  <li><strong>Service Improvement:</strong> Continuously enhancing services based on feedback, data analysis, and industry best practices. This includes identifying areas for improvement, implementing changes, and measuring their impact.</li>
                  <li><strong>Customer Relationship Management:</strong> Building and maintaining strong customer relationships, understanding their needs, and ensuring satisfaction. This often involves support services, addressing inquiries, and resolving issues in a timely manner.</li>
                  <li><strong>Service Catalog Management:</strong> Creating and managing a catalog of available services, including their descriptions, features, and associated costs, to aid customers in making informed choices.</li>
                  <li><strong>Incident and Problem Management:</strong> Responding to incidents and problems that may disrupt services, with a focus on minimizing downtime and preventing future occurrences.</li>
                  <li><strong>Service Metrics and Reporting:</strong> Measuring and reporting on service performance through key performance indicators (KPIs) to ensure that services meet defined standards and objectives.</li>
                  </ul>
                